Operations Assistant

Location: London | Permanent

About the Role

Join the Operations team of a leading Lloyd's syndicate, supporting day-to-day syndicate operations. Take ownership of risk entry, data quality control, and message processing with direct interaction with underwriting teams. This role offers valuable exposure to Lloyd's market processes and a genuine opportunity to develop deep expertise in syndicate operations whilst building relationships across the business.

Key Responsibilities

• Perform accurate and timely risk and aggregate data entry into core systems
• Conduct quality control checks on risk data, ensuring completeness, accuracy, and compliance with internal standards
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs
• Investigate and resolve message failures, exceptions, and queries
• Provide operational support to Underwriting teams, ensuring efficient processing of transactions
• Be a key contact for Underwriters, ensuring timely and accurate processing of risks
• Identify opportunities to improve process efficiencies and accuracy
• Contribute to continuous improvement culture through process insights and recommendations

Requirements

• Strong knowledge of Lloyd's market processes and syndicate operations
• Exceptional attention to detail with high degree of accuracy
• Excellent organizational and time management skills
• Ability to work to tight deadlines, both individually and as part of a team
• Strong written and verbal communication skills
• Advanced IT skills including Excel, Word, and Outlook
• Familiarity with London Market systems (e.g. PPL, Whitespace)
• Ability to develop and maintain stakeholder relationships across departments

Desirable

CertCII qualification (or active progress towards), knowledge of delegated authority and open market business, prior syndicate operations experience.

What's On Offer

Valuable exposure to Lloyd's market operations in a collaborative, dynamic environment. Work closely with underwriting teams while developing deep expertise in syndicate processes. Opportunity to contribute to continuous improvement initiatives and build a strong foundation in London Market operations with genuine scope for professional development.

Our client is committed to diversity in all of its forms and operates an inclusive recruitment process and has a hybrid office working environment.