Operations Assistant

Location: London | Permanent

About the Role

Join the Operations team of a leading Lloyd's syndicate, supporting day-to-day syndicate operations. Take ownership of risk entry, data quality control, and message processing with direct interaction with underwriting teams. This role offers valuable exposure to Lloyd's market processes and a genuine opportunity to develop deep expertise in syndicate operations whilst building relationships across the business.

Key Responsibilities

Perform accurate and timely risk and aggregate data entry into core systems
Conduct quality control checks on risk data, ensuring completeness, accuracy, and compliance with internal standards
Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs
Investigate and resolve message failures, exceptions, and queries
Provide operational support to Underwriting teams, ensuring efficient processing of transactions
Be a key contact for Underwriters, ensuring timely and accurate processing of risks
Identify opportunities to improve process efficiencies and accuracy
Contribute to continuous improvement culture through process insights and recommendations

Requirements

Strong knowledge of Lloyd's market processes and syndicate operations
Exceptional attention to detail with high degree of accuracy
Excellent organizational and time management skills
Ability to work to tight deadlines, both individually and as part of a team
Strong written and verbal communication skills
Advanced IT skills including Excel, Word, and Outlook
Familiarity with London Market systems (e.g. PPL, Whitespace)
Ability to develop and maintain stakeholder relationships across departments

Desirable

CertCII qualification (or active progress towards), knowledge of delegated authority and open market business, prior syndicate operations experience.

What's On Offer

Valuable exposure to Lloyd's market operations in a collaborative, dynamic environment. Work closely with underwriting teams while developing deep expertise in syndicate processes. Opportunity to contribute to continuous improvement initiatives and build a strong foundation in London Market operations with genuine scope for professional development.

Our client is committed to diversity in all of its forms and operates an inclusive recruitment process and has a hybrid office working environment.

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