Insurance Recruitment

How Good Are Your Communication Skills?

How Good Are Your Communication Skills?

Speaking, listening, writing, and reading effectively

Communication skills are some of the most important skills that you need to succeed in the workplace.

We talk to people face to face, and we listen when people talk to us. We write emails and reports, and we read the documents that are sent to us.

Communication, therefore, is a process that involves at least two people – a sender and a receiver. For it to be successful, the receiver must understand the message in the way that the sender intended.

This sounds quite simple. But have you ever been in a situation where this hasn’t happened? Misunderstanding and confusion often occur, and they can cause enormous problems.

If you want to be an expert communicator, you need to be effective at all points in the communication process – and you must be comfortable with the different channels of communication. When you communicate well, you can be very successful. On the other hand, poor communicators struggle to develop their careers beyond a certain point.

So are you communicating effectively?

  • Take this short quiz to find out
  • Keep a pen and a paper handy as you take it
  • Match your score at the end and find out how good your communication skills are.

1. I believe that people should understand me before I understand them.

a) Sometimes b) Always c) Never

2. I am able to express my views easily in a group

a) Always b) Sometimes c) Never

3. I often have the exact words to express myself

a) True b) Maybe c) False

4. I always enjoy reading

a) Maybe b) False c) True

5. I can argue well with people who confront me

a) Sometimes b) Always c) Never

6. I communicate with lot of facial expressions and gestures

a) Always b) Sometimes c) Never

7. I have asked lot of questions in past conversations

a) Sometimes b) Never c) Always

8. On a favorite topic I tend to keep speaking especially when I know the other person is not aware of the subject

a) False b) Maybe c) True

9. I often say what others want to hear rather than what I feel

a) False b) Maybe c) True

10. I speak only when given a chance

a) Maybe b) True c) False

11. I like interacting only with intelligent people

a) Sometimes b) Always c) Never

12. I like to hear people talk as I enjoy listening to them and gain knowledge in the process

a) True b) Maybe c) False

Score Sheet

Qu.

A

B

C

1

5

0

10

2

10

5

0

3

10

5

0

4

5

0

10

5

5

0

10

6

10

5

0

7

5

0

10

8

10

5

0

9

10

5

0

10

5

0

10

11

5

0

10

12

10

5

0

 

Your score?

For a score of 0-40

You need to start communicating with the intention of understanding the other person, instead of just making the other person understand you. Communicate without any prejudice, the tone of your voice should be low and soft, and improve on your vocabulary. Please remember every individual has different IQ levels therefore speak according to their understanding and not yours. All the Best.

For a score of 45-85

Your Communication skills are good and you understand the importance of good communication. Nonetheless, you need to work further on your communicative ability, as you tend to communicate effectively only with people who you think are important for you. Communication travels across boundaries hence you need to focus on the person you are communicating with and don’t label them as important or unimportant. Also, work on your listening skills, as at times you tend to get carried away and enter into a monologue.

For a score of 90-120

Bravo! you are one of those very few, whose communication skills are par excellence. Keep up the good work and continue communicating with an open mind. Yes you have mastered the art of communication.

Key Points

It can take a lot of effort to communicate effectively. However, you need to be able to communicate well if you’re going to make the most of the opportunities that life has to offer.

By learning the skills you need to communicate effectively, you can learn how to communicate your ideas clearly and effectively, and understand much more of the information that’s conveyed to you.

As either a speaker or a listener, or as a writer or a reader, you’re responsible for making sure that the message is communicated accurately. Pay attention to words and actions, ask questions, and watch body language. These will all help you ensure that you say what you mean, and hear what is intended.

 


Web Design Suffolk by LoopWhole